Grace Thompson

Operations Manager

grace.thompson@example.com
(614) 555-0122
Columbus, OH
linkedin.com/in/gracethompson

Summary

Operations manager with 10 years in distribution and e-commerce fulfilment. Run a 180-person, two-shift operation shipping 22,000 orders a day, and cut cost per order by 19% in two years through layout changes, automation and better scheduling. Lean Six Sigma Green Belt.

Work Experience

Operations ManagerJan 2021 – PresentBuckeye FulfilmentColumbus, OH

Lead 180 associates and 8 supervisors across two shifts shipping up to 22,000 orders a day
Cut cost per order by 19% by re-slotting fast movers, adding pick-to-light and rebalancing shifts
Raised order accuracy from 99.1% to 99.8% and on-time dispatch from 93% to 99%
Reduced annual turnover from 64% to 38% with a new onboarding programme and clear progression paths

Assistant Operations ManagerMar 2016 – Dec 2020Midwest Home GoodsDayton, OH

Managed inbound receiving for 4 million units a year with a team of 45
Led a Kaizen project that shortened dock-to-stock time from 48 to 20 hours
Implemented a new warehouse management system with no lost shipping days

Education

BS Supply Chain ManagementMay 2015The Ohio State UniversityColumbus, OH

Skills

Operations management
Lean / Six Sigma
KPI reporting
Labour planning
WMS (Manhattan, SAP EWM)
Budgeting
Process improvement
OSHA compliance
Team leadership

Certifications

Lean Six Sigma Green BeltASQ · 2019

Languages

EnglishNative
SpanishProfessional

Interests

Long-distance running
Mentoring
Podcasts
Cooking

Benchmark resume template

A tinted header panel with your photo or monogram and icon contacts, then a clean page. Set in Work Sans.

ATS: excellent One column and standard headings: parses cleanly in every applicant tracking system we know of.

Use Benchmark for free See the operations manager example

Layout: One column
Header: Light tinted band behind your name
Fonts: Work Sans
Accent: Emerald (changeable)
Page sizes: A4 and US Letter
Downloads: PDF with real text, Word (.docx), plain text
Best for: Modern, With photo

Make it yours

Fill in each section with guidance, or start from one of 314 real-role examples.
Change accent colour, fonts, spacing and page size in the Design panel.
Move sections, rename them, hide what you don’t need.
“Fit to one page” tightens spacing until it fits.
Switch to any other template at any moment, nothing is lost.

Questions about Benchmark

Is the Benchmark template ATS-friendly?

One column and standard headings: parses cleanly in every applicant tracking system we know of.

Can I change the colours and fonts of Benchmark?

Yes. Benchmark uses Work Sans and an emerald accent by default; you can pick any of 28 accent colours, 31 font pairings, three spacing levels and either page size.

Is Benchmark free to download?

Yes, free, unlimited PDF and Word downloads with no watermark and no account. There is no paid tier.

Can I add or remove a photo?

Every template works with or without a photo. Leave it off for the US, UK, Canada and Ireland; include one where it is customary.

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